Instant, day and night
Answers in seconds, at 3am on a Sunday as well as 3pm on a Tuesday.
Product · AI Support
Instant answers for your clients, and a person when it matters
An AI support agent for GoHighLevel agencies and their clients. It answers questions in plain language, trained on the GoHighLevel help centre and your own knowledge, and hands the tricky ones to your team with the whole conversation attached.
Coming soonIn development. Join the waitlist for early access.
Designed to resolve around 90% of everyday questions instantly, and hand around 10% to a person.
SupportUsually replies instantly Example
How do I stop a workflow sending the same text twice?
That usually happens when two triggers match the same event. Open the workflow, check the trigger list, and turn on Allow re-entry only if you really want repeats.
Help centre: Workflow triggers and re-entryThanks. Can someone also check why my invoice shows the wrong tax?
Billing questions need a person with access to your account. I have passed this to the team with our chat attached.
Handed to a person · ticket #1042 opened
Sam, support team: Hi, I can see the chat. Checking your tax settings now.
How it works
Answer what it can, hand over what it can’t
The AI never has to bluff. Confident answers resolve instantly, and anything uncertain goes to a person with the context already gathered.
- 01
A client asks
In plain language, the way they would ask a person. No menus, no ticket forms, no waiting for office hours.
- 02
AI answers from your knowledge
It searches the GoHighLevel help centre and your own knowledge, then answers with the steps and a link to the article it used.
- 03
Confident or not?
Clear answers resolve the question there and then. When the AI is unsure, or the client asks for a person, it hands over instead of guessing.
- 04
A person picks it up
Your team receives the full conversation and context, so the client never has to repeat themselves.
Why it helps
Better support for clients, lighter work for your team
Consistent answers
The same accurate answer every time, drawn from the same knowledge, with the source linked.
Fewer tickets
The everyday how-do-I questions are handled before they ever reach your inbox.
Your team on the hard 10%
People spend their time on the questions that really need a person, with the context already gathered.
In your brand
Your name, your tone and your knowledge. Clients talk to your support, not to a third party.
Knows when to stop
Built to hand over rather than invent an answer, so clients get the right help, not a confident guess.
Where it works
Wherever your clients ask
On your website
A chat widget for prospects and clients on any page.
Inside GoHighLevel
Help where your clients are working, without leaving the app.
In your support desk
Handovers become tickets in the GHL Customizer support desk, with the chat attached.
Built on what already works
Connected to the Docs and the support desk
Questions
What people ask first
It is in development now. Join the waitlist and we will email you when early access opens. We are not announcing a date until it is ready.
AI Support is designed to resolve around 90% of everyday questions on its own and hand the remaining 10% or so to a person. It is the target the product is built for, not a measured result, and it will vary with the questions your clients ask and the knowledge you give it.
The GoHighLevel help centre at docs.ghlcustomercare.com, about 2,893 articles, plus your own knowledge: your processes, your offers and your answers to common questions.
It hands the conversation to your team, with the full chat and context, as a ticket in your support desk. The client is told a person is picking it up.
Yes. We believe clients should know when they are talking to an AI, and they can ask for a person at any point.
Pricing has not been set. People on the waitlist will hear first.
Coming soon
Get early access to AI Support
Tell us about your agency and how many clients you support, and we will let you know as soon as early access opens.
- Be first to try it with your own clients
- Help decide what it learns first
- No commitment, and no card