Customer Care GoHighLevel support desk
support@ghlcustomercare.com Get support

Everything this desk will pick up

Six areas, with real examples of what people actually send in. If your problem is not on the list, send it anyway and you will get an honest answer either way.

White-label GoHighLevel support

You bought your platform from a brand you trust, and that platform runs on GoHighLevel. When something inside it stops behaving, this desk is who answers. Same people, same queue, no handoff to a third party you have never heard of.

What lands here

  • A workflow fired twice, or did not fire at all
  • A form or survey is not creating contacts
  • Calendar bookings landing in the wrong place
  • SMS or email not sending, or landing in spam
  • A user cannot log in, or sees the wrong sub-account

Bring this and it goes faster

  • The sub-account or location name
  • The contact, workflow or calendar involved
  • Roughly when it last worked
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GoHighLevel onboarding

Getting a GoHighLevel account into a state you can actually run a business from. Sub-account created, snapshot loaded, calendars honest, pipelines matching how you really sell, and the phone and email channels verified before you rely on them.

What lands here

  • Sub-account created and a snapshot installed
  • Calendars, availability and booking rules set up
  • Pipelines and stages that match how you sell
  • Automations built and tested end to end
  • Phone number, SMS registration and sending domain

Bring this and it goes faster

  • What you sell and how a deal normally moves
  • Any snapshot or template you were given
  • Who on your team needs access
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Onboarding and first setup

The first few weeks, handled properly. Accounts created, permissions right, old data brought across without losing anything, and a walkthrough so your team knows where everything lives before they need it.

What lands here

  • First-time accounts, logins and permissions
  • Moving contacts and history from an old system
  • A recorded walkthrough of your own setup
  • Adding, removing or re-permissioning a team member
  • Questions during the first month, however small

Bring this and it goes faster

  • An export from the system you are leaving
  • The names and roles of everyone who needs access
  • A date you need to be live by
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Fulfilment

Work that has already been bought and now needs delivering. The desk picks it up, tells you what it needs from you, and keeps you posted while it is being built. You always know whose turn it is.

What lands here

  • Something you paid for has not started yet
  • A build is in progress and you want a status
  • Assets, copy or logins the build is waiting on
  • A revision round on work already delivered
  • Handover, training and sign-off

Bring this and it goes faster

  • The order or invoice reference if you have one
  • What was agreed, in your own words
  • Anything you have already sent over
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Websites

Pages that will not load, forms that quietly stopped delivering, a domain or certificate that expired, or a layout that fell apart on a phone. Anything visitors can see, this desk can fix.

What lands here

  • A page is down, blank or throwing an error
  • A contact form stopped arriving in the inbox
  • Domain, DNS or SSL certificate questions
  • Copy, image or layout changes
  • The site is slow, or broken on mobile

Bring this and it goes faster

  • The exact page address
  • What you did just before it went wrong
  • A screenshot, if there is something to see
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Software development

Bugs, regressions, integrations that stopped talking to each other, and change requests that need scoping before anyone writes code. Reproduced first, explained in plain language, then fixed.

What lands here

  • It worked yesterday and does not today
  • An API or integration stopped syncing
  • A report, export or total looks wrong
  • A change request that needs scoping and a price
  • Access, roles and permission problems

Bring this and it goes faster

  • The steps that reproduce it
  • What you expected versus what happened
  • Any error message, copied as text
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Still not sure where it fits?

Send it anyway. Sorting requests is our job, not yours, and you will get an honest answer even when the answer is that somebody else should handle it.

Email the desk

support@ghlcustomercare.com Monday to Friday, 9am to 6pm