Disclaimer

We are not GoHighLevel

GHL Customer Care (ghlcustomercare.com) is not GoHighLevel, is not owned or operated by HighLevel, Inc., and is not the official HighLevel team or the official HighLevel support website.

Nobody on this desk is employed by HighLevel or speaks for it. Nothing on this site is an official HighLevel statement, announcement, policy or promise. HighLevel has not reviewed, approved or endorsed this website, our products or our services.

The letters "GHL" in our name describe the platform we specialise in. They do not mean we are part of it, in the same way that an independent garage that repairs one make of car is not that car maker.

Who we actually are

GHL Customer Care is an independent, third-party business that helps agencies and businesses who use GoHighLevel. That help takes three forms:

• A support desk that answers on behalf of the agencies and brands it works with, so their clients reach a person who knows the platform.
• Products built to sit on top of GoHighLevel, such as the GHL Customizer and the white-label docs.
• Hands-on work such as onboarding, setup, websites and software, described on What we support.

If you reached this desk through an agency or brand you bought from, your commercial agreement is with that agency or brand. It is not with HighLevel, and it is not with HighLevel through us. The terms of use explain this in more detail.

Trademarks and names

GoHighLevel, HighLevel, LeadConnector and any related names, logos and product names are trademarks or registered trademarks of HighLevel, Inc. or its affiliates. All rights in them belong to their owner.

We use these names only to say accurately what our services and products work with. That kind of descriptive use does not suggest, and should not be taken to suggest, any sponsorship, endorsement, partnership or official connection. We do not use HighLevel's logos to present ourselves as HighLevel.

Screenshots or recreations of GoHighLevel screens on this site, including the live previews on the customizer pages, are shown only to illustrate how our own products change the look of the platform. Other product and company names mentioned on this site belong to their respective owners.

If you represent HighLevel, Inc. and want any wording on this site changed, write to info@ghlcustomercare.com and it will be dealt with promptly.

Affiliate links

We take part in the HighLevel affiliate programme. That is the public programme HighLevel offers to anyone who refers new customers, and it is a commercial referral arrangement only. Being an affiliate does not make us HighLevel staff, an official partner, an authorised reseller or an official support channel.

Some links on this site, in our notes, in our emails or inside our products that point to HighLevel's website may be affiliate links that carry our referral code. If you sign up or buy through one of those links, HighLevel may pay us a commission.

• You pay nothing extra. The price you see from HighLevel is the same whether you use our link or not.
• You never have to use our link. You can go to HighLevel's website directly, and you will still get exactly the same help from this desk either way.
• Your HighLevel account, subscription, billing and contract are between you and HighLevel. Signing up through our link does not make us responsible for them, and does not give us access to your account.
• A commission never decides what we tell you. If a HighLevel feature is the wrong fit for what you need, we will say so.

Where official support lives

Some things can only be done by HighLevel itself. For those, please go to HighLevel directly rather than to this desk:

• your HighLevel subscription, invoices, plan changes, refunds or cancellation,
• an outage or bug in the GoHighLevel platform itself,
• account security, ownership disputes or a locked agency account,
• compliance decisions HighLevel makes, such as messaging registration reviews,
• feature requests for the GoHighLevel product.

The official HighLevel website is gohighlevel.com and its official help centre is help.gohighlevel.com. Those are HighLevel's sites, not ours, and what happens there is outside our control.

Not sure which side your problem sits on? Email support@ghlcustomercare.com anyway. If it belongs with HighLevel, we will tell you quickly and say what to send them.

Our own products

The GHL Customizer, the white-label docs and anything else listed under Products are made and run by GHL Customer Care. They are third-party add-ons for GoHighLevel, not GoHighLevel features, and they are not built, supported, reviewed or guaranteed by HighLevel.

Because they sit on top of a platform we do not control, a change HighLevel makes to its product can affect how one of our products behaves. When that happens, it is ours to fix, so please report it to us and not to HighLevel.

Accuracy of information

Our notes, guides and help articles about GoHighLevel are written from our own experience and kept as accurate as we can manage. They are not official HighLevel documentation. GoHighLevel changes often, so a screen, setting or limit described here may have changed since it was written. Where our information and HighLevel's official documentation disagree, HighLevel's documentation is the one to trust.

How to spot someone posing as us

To keep things clear in both directions, here is what this desk will and will not do:

• We will never say we are HighLevel, HighLevel staff or HighLevel's official support.
• We will never ask for your HighLevel password or a login code by email or chat.
• We will never ask you to pay HighLevel bills through us.
• Genuine email from this desk comes from an address ending in @ghlcustomercare.com.

If someone contacts you claiming to be from HighLevel and points you to this site, or claims to be us and asks for any of the above, stop and write to info@ghlcustomercare.com.

Questions

Questions about this page, about our affiliate relationship, or about how a name is used on this site go to info@ghlcustomercare.com. Anything that is broken goes to support@ghlcustomercare.com, where it reaches a person faster.